31 May 2010
Thank you so very much for your overwhelming response to our survey. Below are the final results and the winner is.....
98 Completed Mortgage Survey Questions 99% of our mortgage clients that responded said they would use our mortgage financing services again 99% would introduce us to friends, family and co-workers. 84% said we exceeded their expectations. This was a funny question because we had these types of responses when someone said we "did not" exceed their expectations...: "The "no" is not meant to say your office did anything wrong, you met my expectations (as you have done in the past, hence our return to the Dreyer Group Mortgages)" and "You were referred to me as the best so you didn't exceed expectations." Interesting how responses are depending on the positioning of the questions. That being said though we did have some very positive constructive feedback and we will be addressing ways to ensure we exceed all of our clients expectations moving forward. Our goal is to make getting a mortgage with Dreyer Group so wonderful clients tell the world about using our services! Congratulations to Jonathan Chau who completed our mortgage survey and is the winner of the $50.00 gift certificate for Onyx Steakhouse and Lounge. We will be mailing that off to you this week Jonathan. Hope you have a wonderful meal! Thank you for your continued support! See below for a few of our client responses. It is always a privileged to serve our clients their family and friends.
Dreyer Group Mortgages Survey Responses
Quick, helpful and knowledgeable service. Your brokers know their products.
I was new to the mortgage world and appreciated being able to rely on someone for assistance. I also love the updates on mortgage changes and newsletters.
I tell any one I know how great you are and how much you have done for us. Even though I tell people about you, I think everyone is stuck in their ways and think they already have the best deal. I do try to send people your way when I can but it is hard to make people listen to you!
Great service.
Your staff were fantastic and so helpful. I got all the information I needed very quickly and very professionally.
My expectations were to get a mortgage at a fair rate in an appropriate amount of time with someone who was knowledgeable, friendly and accommodating. We got exactly that, it was a convenient, hassle free experience with no hitches.
We appreciate you getting us a better rate for our mortgage and making it work for us.
I FELT THAT YOUR CUSTOMER SERVICE FAR EXCEEDED OUR EXPECTATIONS, AND YOU CONTINUE TO SURPRISE...WITH THE BIRTHDAY CARD ETC... NICE TOUCH AND WE WILL ABSOLUTELY RECOMMEND YOUR SERVICES TO EVERY ONE WE KNOW.... THANKS AGAIN
I have been very happy with all of the services you have offered thus far and would definitely recommend to others.
I live in Kamloops now - I used to live in Surrey when I first used the Dreyer Group's services. I was quite happy that even living 4 hours away, the process to secure a mortgage product that I was happy with was smoother than dealing with the financial institution in town. Scanning signed documents, emailing and talking over the phone worked very well.
Very helpful whenever I have questions. Got me a great rate which I appreciated. Will definitely use you again when this mortgage runs out!
You saved us tons of money!
Appreciate the continued relationship through email and cards to our family.
Have already recommended you to several friends and colleagues!
Nice to have someone follow up with me even after providing your services! I continue to receive only helpful information (e-mails etc.) as apposed to junk info.
My personal experiences with your company at the White Rock location are excellent, and have & would share your company information & experience with anyone.
Best mortgage rates.
Responses from Dreyer Group Mortgages Client Survey May 28, 2010
